Job description
We are looking for a Technician to join our Field Service Team; this department performs door and hardware installs and repairs for our customers. This role requires delivering exceptional customer service and maintaining a positive, professional demeanor in all interactions with customers, clients, and colleagues.
Responsibilities
- Complete scheduled service requests within the scheduled timeframe.
- Install and service commercial steel frames, steel/wood doors, and architectural hardware.
- Perform onsite modification work on steel doors and frames if needed.
- Maintain professional demeanor and appearance with clients and customers while performing onsite work.
- Complete installation/service with as little disruption or impact to surroundings as possible.
- Carry out all work performed in the safest possible manner, following all onsite safety guidelines and requirements.
- Manage assigned schedule and document service and installation activities.
- Communicate with Project Manager or Salesperson if any issues arise before, after or while onsite.
- Repair, troubleshoot, and retrofit existing openings and products.
- Conduct service calls to assess issues and determine proper course of action.
- Complete service onsite if able using available tools, product and equipment.
- Communicate with Service Manager or Salesperson to assist in ordering product needed to complete service work.
Qualifications
- Basic understanding of mechanical hardware, doors, and frames, preferred but not required
- High School Diploma or equivalent with a minimum of two years’ basic carpentry experience.
- Strong mechanical aptitude and troubleshooting skills.
- Demonstrate punctuality and attention to detail.
- Ability to follow written, visual (drawings or images), and verbal instructions.
- Ability to work independently and as part of a team.
- Perform repeated physical activities that require considerable use of arms and legs and moving the whole body, such as climbing, lifting (to waist and overhead), balancing, walking, stooping, and handling of materials.
- The ability to lift at least 50 pounds unassisted and overhead and heavier weights with assistance.
- Position requires a valid driver’s license, insurability to drive under Organization’s insurance policy, and ability to aquire a DOT certificate.
- OSHA10 Certification (certification can be received after hire).
Job Type: Full-time
Pay: $20.00 – $35.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Overtime pay
Schedule:
- 8 hour shift
Work Location: In person